Frequently Asked Questions

Curious how our universe works? Start here — your guide to the most common wonders of NEBULAR.

The Nebular Experience

Find some of the most frequently asked questions about NEBULAR Fragrances.

What makes Nebular different from other perfume brands?

NEBULAR blends scientific research with fine perfumery. Each fragrance is built around the proprietary NEBULAR Complex™, designed to influence mood, confidence, and emotional state through carefully crafted scent experiences.

What is the NEBULAR Complex™?

The NEBULAR Complex™ is an intimate fusion of science and scent — created to elevate your energy, shift your mood, and pull you toward your highest self.

Are NEBULAR Fragrances Unisex?

Yes, all of our scents are designed to be gender-neutral. Our fragrances are intentionally crafted to be emotionally driven, transcending traditional gender labels.

Are your fragrances Eau de Parfum or Parfum?

All Nebular fragrances are Eau de Parfum (EDP) concentration — offering long-lasting projection and complexity.

Where are your fragrances made?

Our fragrances are crafted in Malta using globally sourced ingredients.

Stardust Sample Set & Discovery Kit

Below are some common questions about our Stardust Sample Set.

What is the Stardust Sample Set and the Discovery Kit?

The Stardust Sample Set lets you explore all four of our core experiences. Each Sample Set includes 4 mini fragrances (1.5ml each), so you can journey through every world before choosing your full-size fragrance.

The Discovery Kit lets you explore all four of our core experiences. Each Discovery Kit includes 4 fragrances (5ml each), so you can journey through every world before choosing your full-size fragrance.

How do you Redeem your ?

Your first Stardust Sample Set or Discovery Kit unlocks 600 Starcredits ( Voucher) in your Constellation One Rewards account as soon as your set arrives. You can redeem this Starcredit toward a 50ml or 100ml full-size fragrance from our Scent Galaxy.

How long is my valid for?

Your is valid for 30 days from the day your Stardust Sample Set or Discovery Kit arrives.

Can I use my on multiple purchases?

is a one-time reward — it can be applied once toward a single full-size fragrance purchase (50ml or 100ml). It is non-transferable, has no cash value, and can’t be combined across multiple orders, discounts, promo codes, or loyalty rewards.

Can I use my Starcredit on "Offers & Sets" or gift cards?

No — Starcredit can only be applied to Scent Galaxy full-size fragrances (50ml or 100ml). It can’t be used for Offers & Sets", gift cards, taxes, or shipping.

What happens if I return my order?

If you return your Stardust Sample Set or Discovery Kit, the Starcredits will be removed from your account. Please note: Starcredits only applies on your first Stardust Sample Set or Discovery Kit purchase, so the offer won’t renew if you buy another later.

If you return a full-size fragrance purchased with Starcredit, the is not reissued.

Constellation One

Below are some common questions about our Constellation One Rewards program.

What is Constellation One?

Constellation One is NEBULAR’s rewards program. Earn Starcredits on eligible purchases and activities, then redeem them toward full-size fragrances from our Scent Galaxy.

Do I need an account to earn Starcredits?

Yes. Create or sign in to your Constellation One account before checkout so your Starcredits can be tracked and redeemed.

How do I earn Starcredits?

You earn 1 Starcredit for every 1€ spent on eligible items in our Scent Galaxy (before taxes and shipping).

You can also earn through special incentives and promotions—for example, 600 Starcredits ( Voucher) with your first Stardust Sample Set or Discovery Kit, and 250 Starcredits when a referred friend places their first Scent Galaxy order of 75€+ (subtotal).

Note: Earnings exclude gift cards, taxes, shipping, and discounted items. Specific promo details and eligibility will be shown in the offer.

How do I redeem Starcredits?

Sign in to your Constellation One Rewards account to redeem. You’ll see all eligible redemption options there. Choose the amount you’d like to use (available in 100-Starcredit increments) and generate a single-use code. Apply that code in your cart or at checkout on qualifying orders—your account will show the equivalent value before you confirm.

Notes:

  • Redemptions can’t be combined with other discounts or promo codes.
  • Starcredits can only be used on Scent Galaxy full-size fragrances (50ml/100ml).
  • Some promotions (like the Starcredit Voucher) have special rules and expiration windows—see the offer details in your account.
Can I stack Starcredits with other discounts or codes?

No. Starcredit redemptions can’t be combined with other discounts, promo codes, or loyalty redemptions in the same order.

Do Starcredits expire?

Standard Starcredits: expire 1 year from the date they’re issued.

Promotional Starcredits: expiration windows may be shorter or longer—we’ll show the exact dates in the offer and remind you before they expire. Starcredits have no cash value and aren’t transferable. Rewards, tiers, and perks may change; we’ll communicate updates in advance.

I checked out as a guest—can I still earn?

Yes. If you checked out as a guest, you can still get credit for that order—just create a Constellation One account and contact support with your order details. You’ll need an active account to redeem Starcredits. (Eligibility is subject to verification.)

What happens if I return or cancel an order?

If a purchase that earned Starcredits is returned or canceled, the related Starcredits may be reversed.

For the Stardust Sample Set offer: if the sample set is returned, the bonus Starcredit is removed and the offer does not renew on future sample set purchases.

How do referrals work?

Share your link:

  • Your friend gets 5€ in Starcredits on their first Scent Galaxy order of 75€+ (subtotal before taxes, shipping, and discounts).
  • When their qualifying order is confirmed, you earn 250 Starcredits.

Self-referrals, duplicate accounts, and fraudulent activity are not allowed.

Are Starcredits transferable or cash?

No—Starcredits are non-transferable and have no cash value. They can only be used by the account holder, per program terms.

Cosmic Creators

Below are some common questions about our Cosmic Creators Program.

What is the Cosmic Creators Program?

Cosmic Creators is Nebular’s official creator partnership program. Members receive product gifting, commissions on referred sales, and opportunities for exclusive campaigns.

How do I apply to the Cosmic Creators Program?

Apply through our application form. Each application is reviewed for brand alignment. If approved, you’ll receive a confirmation email with next steps.

What are the benefits?

Creators may receive:

  • Complimentary product gifting (Discovery Kits, launches, or PR drops)
  • Commission earnings on sales through unique links or codes
  • Campaign opportunities and potential features on Nebular’s channels
How do commissions and payments work?

Sales made through your link are tracked in Shopify Collabs. Commissions are paid out monthly once they clear the return period, using your connected payout method. If an order is refunded, the commission is reversed.

Who is eligible to join?

The program is currently open to creators located in the DACH region. We’re expanding to new markets as NEBULAR grows.

Ordering & Payments

Below are some common questions about our orders and payments.

What payment methods do you accept?

We accept major credit/debit cards, PayPal, Apple Pay, Google Pay, and other secure options shown at checkout. You can also see the full list in our Payment & Shipping Policy (footer link).

Can I modify or cancel my order?

We start processing right away to get your orbit moving. If you need a change, contact us ASAP—we’ll do our best, but changes aren’t guaranteed once processing begins or a label is created. If it ships, our Returns policy below applies.

Do you offer gift cards?

Digital gift cards are launching soon.

Do you have a loyalty or referral program?

Yes! Join Constellation One (our U.S. rewards program) to earn Starcredits on eligible purchases and through special promos.

Referrals: your friend gets 5€ in Starcredits on their first $75+ Scent Galaxy order (subtotal), and you earn 250 Starcredits once it’s confirmed.

Can I become a NEBULAR Creator or Ambassador?

Absolutely. We’re always looking for creators who share our vision. Apply on the Cosmic Creators page.

Will I be charged sales tax?

Where required by law, sales tax is calculated at checkout based on your shipping address.

Shipping & Returns

Below are some common questions about shipping, returns, and customer service.

Do you ship internationally?

We currently ship within the DACH region only.

We’re working on expanding—subscribe to our newsletter for updates. Shipping rates and delivery times are shown at checkout.

How can I track my order?

As soon as your order ships, we’ll email you a tracking link so you can follow its journey.

Can I return my purchase?
  • Unopened products: Return within 14 days of delivery—contact us for instructions. You’re responsible for the return shipping cost.
  • Opened products: For safety and product integrity, we can’t accept returns or exchanges on opened items.
  • Sample Sets: Non-returnable. We encourage sampling before choosing a full size.

Refunds (for approved unopened returns) are issued to the original payment method after inspection. Processing times may vary by bank.

Can I change my shipping address after ordering?

If your order hasn’t shipped, contact us right away and we’ll try to update it. Once a package is in transit, we can’t change the address.

My order arrived damaged — what should I do?

Email us within 7 days of delivery with your order number and photos of the packaging and item(s) and we will assist you.

Can I exchange a fragrance if I change my mind?

We don’t offer exchanges on used products. If unopened, you may return within 14 days (see Returns above) and place a new order for the scent calling your name.

Still lost in space?

Some answers take longer to arrive. If yours hasn't landed yet, we’re here to guide you home.

* is a promotional reward tied to your first Stardust Sample Set or Discovery Kit purchase in the DACH region. It can only be applied once toward a full-size fragrance (50ml or 100ml) within 30 days of your set’s arrival. Starcredit cannot be transferred, converted to cash, or used for Discovery Kits, gift cards, taxes, or shipping. Terms are subject to change.

*Starcredits are promotional and subject to verification. One account per person; non-transferable; no cash value. Earning excludes gift cards, taxes, shipping, and non-eligible/discounted items (unless otherwise stated). Redemptions are available in 100-Starcredit increments on eligible products and can’t be combined with other codes or loyalty redemptions. Standard Starcredits expire 1 year from issue; promotional Starcredits follow their stated window (e.g., Stardust Sample Set bonus is 30 days from arrival). Returns, cancellations, or suspected abuse/fraud may result in adjustments or forfeiture. Program is DACH region only and may change; we’ll communicate updates in advance. Void where prohibited.